Account and data controls

Delete Your HopSignals Account

HopSignals, operated by Synapse AI Group LLC, provides this public pathway for requesting deletion of your account.

Request account deletion

You can request deletion even if you no longer have the HopSignals app installed or cannot currently access the app.

Request Account Deletion

Email privacy@hopsignals.com from the email address associated with your HopSignals account when possible. Include:

  • The email address associated with the account.
  • Enough information to identify the account and understand your request.

Do not send your password. HopSignals may need to verify your identity before processing deletion to protect your account and data.

What deletion covers

Account deletion is intended to remove your HopSignals account, taste profile, journal data, associated user-generated data, and other personal data linked to the account. Some information may be retained where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, or another legitimate obligation.

Subscriptions must be managed separately

Deleting a HopSignals account does not automatically cancel an active Apple App Store or Google Play subscription.

Manage and cancel subscription billing through the store where you purchased the subscription. Account deletion and store subscription cancellation are separate actions.

Questions

For questions about deletion or other privacy choices, contact privacy@hopsignals.com or read the HopSignals Privacy Policy.